"Two guys came out to clean my carpets, which hadn't been cleaned for a decade. When I saw the results, it was bad -- streaks all over. So why am I giving them 5 stars? Because I called Jim Wyss, the owner, to complain. He and the crew came out immediately and recleaned the carpets without charge. The second time through, it was excellent. In addition, there was an oil stain that had been there for years. A specialty spot-cleaning service was not able to get it out. These guys got it out!